UEFA president Aleksander Ceferin called the racist abuse of England players by Montenegro fans on Monday night “a disaster” as the European governing body announced disciplinary charges.

The FA said a number of England players – including Raheem Stering, Danny Rose and Callum Hudson-Odoi – were subject to “abhorrent racist chanting” during England’s 5-1 Euro 2020 qualifying victory.

UEFA has subsequently opened proceedings against Montenegro, including a charge of racist behaviour.

“It is a disaster,” Ceferin told reporters at the European Club Association’s general assembly in Amsterdam.

“I cannot say anymore because it is now a matter for our disciplinary committee, but I cannot believe these people still exist.”

In a statement, the FA condemned the abuse and pledged to help with UEFA’s investigation.

“On Monday evening, England players were subjected to abhorrent racist chanting while playing in a UEFA EURO 2020 qualifier in Montenegro,” the statement said.

“This is unacceptable at any level of the game and we welcome UEFA’s decision today to take disciplinary action.

“Our immediate focus is on supporting UEFA with their investigation and the players and staff involved.”

Following incidents at English grounds in recent months, the FA’s statement added that it recognised there was also work to be done at home.

“The issues we saw last night are not isolated to any specific country, and despite progress English football still has its own incidents of discrimination,” the statement said.

“Our experience is that by combining both sanctions and education, while working alongside campaigners such as Kick It Out, real progress can be made. But there remains much work to be done.

“Football is a game for all and we must all take responsibility to work together and share our experiences and learnings to tackle discrimination in the game.”

The PFA’s deputy chief executive and FIFPro European president Bobby Barnes is also in Amsterdam, and backed Ceferin to tackle the issue after speaking to him on Tuesday morning.

“Aleksander Ceferin has expressed his equal frustration with myself that racism had raised its ugly head again,” Barnes said.

“Aleksander reiterated his commitment to dealing with this stain on our game and to taking strong action once the evidence has been properly examined.

“I know from working with him directly on various incidents in the recent past that he has exerted his influence to ensure action has been taken over racist incidents such as this, I firmly believe he intends to tackle this issue.”

Montenegro also face charges relating to crowd disturbances, the throwing of objects, setting off of fireworks and the blocking of stairways at the Gradski Stadion.

UEFA said the case would be heard by its Control, Ethics and Disciplinary Body on May 16, prior to the next round of qualifying fixtures in June. Montenegro’s next match will also be at home when they face Kosovo on June 7.

UEFA regulations state that if supporters engage in racist behaviour then “the member association or club responsible is punished with a minimum of a partial stadium closure”.

Prior to the announcement of the charges, anti-racism campaigners and politicians demanded UEFA changes its approach towards racism, saying Monday’s incidents showed the current regulations were not working.

Kick It Out campaigner Troy Townsend said UEFA had “failed the game” in its handling of racist abuse.

Asked for his reaction to the abuse, Townsend told Sky Sports News: “Outrage, because in this day and age we’ve had the opportunity to deal with this kind of stuff, we’ve had the opportunity to put some strong messages out about racism and UEFA have failed the game again.”

Townsend said he expected UEFA to issue another fine but for nothing to truly change.

“I’d like them to stop all the gimmicky stuff now and really come down hard on these nations who are still putting our black players under this kind of pressure,” he said.

“I’d like them to be able to come out and stand in front of football and give us the reasons why they are making the decisions they’re making.”

Football Against Racism in Europe (FARE) – which is due to hold a two-day conference with the FA and UEFA on the issue at Wembley next week – said it had designated the match as “high risk” prior to it taking place, and called for UEFA to act decisively.

“We commend the reaction of the England players involved, no human being should have to face abuse and vilification for their race or identity, something that many Montenegrins will understand from the divisive and bloody recent history of the Balkans,” FARE said in a statement.

“We hope that UEFA will act decisively, the sanctions that could be applied for an offence of this kind range from a partial stadium closure to full stadium closure.”

The racist abuse aimed at England’s players was “disgusting and completely unacceptable”, Prime Minister Theresa May’s official spokesman said as he called for UEFA to take “strong and swift action”.

Separately on Monday, UEFA announced it had appointed an ethics and disciplinary inspector to evaluate Chelsea’s complaint regarding the alleged racist abuse directed at Hudson-Odoi during their 5-0 win over Dynamo Kiev in the Ukrainian capital on March 14.